FAQ

Your Skool Loop app also includes a basic template to build a PDF newsletter for uploading. Please contact us for simple step by step instruction, or refer to the Newsletter section of our user manual.

Yes! Once you had selected “add notice” there is a tab for “attachments” allowing you to upload and label multiple files as required. Please contact us or refer to our user manual for further information.

Yes! Parents, from their device, are able to select multiple teachers and view available dates/times and make multiple selections. Once the time slots have been chosen, and their details entered they will receive an email confirming their booking for all dates selected. These times will then be removed from your app to avoid double bookings.

If you’re having trouble loading the console on your computer, ensure you are using Google Chrome or Firefox as your browser. We would suggest attempting a “hard refresh” that resets the browser should there be any cached data in the background slowing things down. You can perform a hard refresh by selecting the following keys simultaneously. On a Windows PC, press and hold “CTRL”, “SHIFT” and the “R” key. On a Mac, press and hold the “CMD”, “SHIFT” and “R” key. This should reload the browser page for you.

Yes, we are happy to schedule a training session for any staff and can also email you through a PDF instruction manual for quick reference.

Yes, the Skool Loop App will do that for you when designing your school app

Yes, just ask our friendly staff and we will get those links for you sorted.

For security reasons as a part of our two-factor authentication, you will be logged out of your app after a period of inactivity. By saving your log in details in your browser, this will help you to quickly log back in and resume your task.

There are no log in details required for the app on your smartphone. If you, as a school staff member want to log into your Skool Loop Console to send information via your app please contact us for further assistance via our online chat.

We do not store users personal details and therefore cannot provide a list of who has viewed a notice but if the school has enabled the “reply” function on the message, you can request a reply/receipt of acknowledgement from app users after reading the notice.